Frequently Asked Questions

Browse our catalog, select the product and any options you need, then add it to your cart. When you're ready, click Checkout and follow the steps to enter your shipping and payment details. You'll receive an email confirmation as soon as your order is placed.

Orders can usually be changed or cancelled within a short window after placement, before they enter processing. Contact our support team as soon as possible with your order number — once an order has shipped, it can no longer be modified or cancelled.

No — you're welcome to check out as a guest. Creating an account lets you track orders, save addresses, and check out faster next time, but it isn't required.

Domestic orders typically arrive within 2–5 business days of dispatch. International delivery times vary by destination and customs processing, usually 7–14 business days. You'll receive tracking details by email once your order ships.

Once your order ships, we'll email you a tracking number and link. You can also view order status any time by logging into your account and visiting the Order History page.

Yes — standard shipping is free on domestic orders over a minimum spend threshold. Check the banner at the top of the site for the current free-shipping minimum, which may vary by season or region.

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as secure bank transfer. Payment is processed at checkout through our encrypted payment gateway — we never store your full card details.

Yes. All transactions are processed over an encrypted (SSL) connection through a PCI-compliant payment provider. Your card details are never stored on our servers.

Unused items in their original packaging can be returned within 30 days of delivery for a refund or exchange. Please contact support to request a return authorisation before sending anything back.

Contact our support team within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund, and cover return shipping where applicable.

Once your return is received and inspected, refunds are typically processed within 3–5 business days. It may take a few additional days for the funds to appear on your statement, depending on your bank.